Our Retention Service Coordinators handle your "Important but not Urgent" dashboard alerts so your licensed Agents and CSR's can focus on higher-value activities like cross-selling, upselling, and working leads.
Empowering Teams for Business Success
Discover how ServiceForce360, your workflow optimization partner, can drive success by strategically delegating tasks.
Our video showcases the transformative capabilities, freeing licensed Agents and CSR's to focus on high-impact activities.
Our promise to you
The support services include:
Prepare EOI for title and mortgages.
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Scan documents to the image center and follow up with document approval
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Work policy processing and Retention Alerts
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Follow up with a courtesy claim call/email to the insured and contact the adjuster or agent as needed.
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When communicating with the insured, will answer questions on billing or any household changes with the support of farmers' policy services/billing as needed
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Email or fax the agent all required applications for work in process
Call Service Point (or open Service Request), Policy Service, Foremost, to assist and solve a problem as needed, such as discounts, cancellations, etc.
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LET'S TALK NUMBERS
Typically a licensed support rep earns about $35,000-$60,000 per year.
That's not without a good reason.
It costs 5 times as much to acquire a new customer as it does to retain an existing one.
But have you noticed that a lot of support tasks don't require the attention of a licensed team member?
Some tasks - like answering questions about changes in a customer's policy price, calling up on missing payments, and chasing down missing documents take time away from your licensed team members...
A time that could be spent on growth-related activities like cross-selling, upselling, and working new leads.
That's why our Retention Service Coordinators focus on the "Important but not Urgent" tasks that drive retention and customer satisfaction so that you can keep them as customers for years to come.
ServiceForce360 is a flat-rate cost model.
Only pay for the number of Policies In Force that you have.
Our scaled pricing ranges from $2.80/PIF/Month to $0.63/PIF/Month.
Run your agency smarter and don't get taken advantage by other solutions that try to charge hourly or per task. It's difficult to track quality work of work if you are paying hourly or by task.
